What can you expect from us:
To be treated with courtesy and consideration
Provide you with high quality, ethical dentistry
To do our best to see you at your appointment time
To be given all the information required to make an informed decision surrounding your dental treatment
To maintain confidentiality at all times and compliance with Data Protection laws
To handle any concerns you may have in a timely and professional manner
What we expect from you:
To be treated with courtesy and consideration
To be courteous to other patients around you by minimising the use of a mobile phone
Inform us of any changes in you contact details or medical status at the earliest opportunity
Respect our clinical judgement
To attend your appointments at the arranged time or try to give 24 hours’ notice of cancellation
To pay for your treatment at each appointment or as previously arranged. Late or non- payments may incur further charges
To inform us if there is any aspect of your treatment or visit which raises a concern
To inform us when you are happy with the service you have received or we have exceeded expectations